Citizens Charter

Infrastructure

The Super Speciality Hospital at Jhargram is a state of the art 600 bedded facility, built over a one acre plot adjacent to the Jhargram District Hospital by the West Bengal Medical Services Corporation Ltd. (WBMSCL) at an approximate project Cost of Rs. 66 Crore. The 5 storeyed Hospital Building has a built up area of about 80,000 square feet , and is mandated to provide high quality healthcare services, inter alia to the economically weaker sections of the community in the backward district. Planning, Desing and Constructing of the Hospital along with supply of Sophisticated Medical Equipment like Digital Radiography, X-Ray Machine, C-Arm, Color Doppler, Endoscopes, Automated Laboratory Analysers and etc. and Hospital Furniture was entrusted by WBMSCL to M/S. Larson & Turbo, a reputed Construction Company, in a turnkey mode, through a transparent tender process in early 2014. The Foundation Stone of the Hospital was laid by the Hon'ble Chief Minister of West Bengal on 20th February 2014 and inaugurated on 11th February 2016. View Details


Bed Strength

The sanctioned hospital bed strength is 600 and Functional Bed is 460 as follows;

Functional Bed Details
Total Functional Bed 54
Pediatric Ward 37
Male Medical Ward 55
Female Medical Ward 54
Male Surgical Ward 55
Female Surgical Ward 60
Isolation Ward 24
SNCU 21
Emergency Observation Ward 12
Post Operative Ward 40
CCU 12
ENT 36


Helpline

24 Hours Helpline Number: +91-3221-255145


Casualty and Emergency Services

Casualty and Emergency services available 24 hours daily throughout the year. Depending on the nature of Casualty/Emergency which needs medical intervention, the patient is registered at the Casualty registration counter free of charge and medical care is provided promptly.

All endeavours are made to provide better medical care including all possible investigations (available in the hospital) and prompt treatment. However, at times, when there is extreme workload, cases that are not so urgent may have to wait for some time.

The treating doctors will call any specialist, who is available on call for urgent consultation as and when required. In serious cases treatment/management gets priority over paper work like Registration/Medico legal requirements. Casualty has a well equipped Emergency Operation Theatre for urgent surgery.

Facilities for CT Scan is also available in the hospital campus. All medicine and surgical items available in the Casualty are provided free of cost. Facilities like wheel chair and patient trolley are available at the entrance of Casualty. Public utilities like toilets and waiting area are available near the Casualty department.


Indoor and Outsource Service

Majority of the hospital beds are free beds and some private cabins are also available in the different wards of the hospital. All departments have indoor facilities for treating patients. View Details


Special Developmental Project

The hospital has CT Scan, Digital X-ray, Ultrasonography, ECG, and other imaging facilities. All routine and special (biochemistry and pathology) investigation facilities are also available. Some facilities are under the PPP model. View Details


Operation Theatres

The hospital has 8 major operation theatres for major surgery and 2 minor OTs.


Blood Bank

  • A licensed Blood Bank is available in the hospital.
  • It caters to the requirements of patients.


Patient Assistance Services

The hospital has several patient waiting areas, filter drinking water and clean toilets for patients and relatives/accompanying persons of patients.


Patient Grievance Addressal

Any grievance or complaint regarding hospital services can be lodged in writing to the Medical Superintendent of the hospital located at old building of the administrative block. There are several drop boxes for lodging complaints. In case of any specific grievance, patients may directly personally meet the officials with prior appointment.


Responsibilities of Users

The success of this charter depends on the support we receive from our users. Please try to appreciate the various constraints under which the hospital is functioning. A large number of patients attend the OPD daily. Number of patients seeking Casualty/Emergency medical care daily is also huge.


Rules and Regulations

  • Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • Please don't argue with security guards, show your passes when asked for and help maintain the order and peace inside the hospital premises.
  • Please use the facilities of this hospital with care and do not damage/spoil hospital property.
  • Do not indulge in any money transactions with touts and unauthorised persons.
  • The hospital is a NO SMOKING ZONE. Please do not smoke in the hospital.
  • Please refrain from demanding undue favours from hospital staff and officials.
  • Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the Hospital.